What is it about Doctor's offices that hire the most bitchy, unpleasant people in the world to work the front desk? I have yet to find an office that employs a friendly, helpful and personable person. This morning, I scheduled an appointment online through ZocDoc at my regular physician. Being that it is a new system, my son isn't in their computer system yet - even though he has been a patient there for years. So, since I needed to send my husband with my son this morning - I went ahead and scheduled his appointment through my name and typed in the "information" box that it was an appointment for my son. Simple, right?
Not so much. The succubus that works the front desk decided to give me a call to "let me know how it works". Hmmm, okay. She immediately starts in with an attitude. Is this appointment for YOU? I said, "No, unfortunately Jack hasn't needed to be seen since you all moved to the digital system, so it wouldn't let me schedule an appointment with him online. But since he's been a patient for YEARS - I knew it wouldn't be a huge deal. They are in your waiting room right now to get all his paperwork filled out."
WELL-HELL-HELL. She didn't like that very much. "Miss Reece. I am TRYING to EXPLAIN to you how the system works. You are NOT guaranteed an appointment. We are a walk-in facility and just because you made an appointment ONLINE - you are NOT guaranteed a certain time!" I calmly replied, "OH! So you are saying my husband is there throwing a tantrum demanding that he been seen at 8:45?" Her response, "NO. I'm just explaining to you how this works!" I said, "Well, considering I make my dental appointments online, my hair appointments online, my yearly pap smears online and the occasional pizza delivery too, I'm pretty sure I understand how it works. So unless my scheduling an APPOINTMENT on YOUR APPOINTMENT SCHEDULING PROGRAM on YOUR WEBSITE - WHICH BY THE WAY SAYS YOUR OFFICE GUARANTEES AN APPOINTMENT FOR THE TIME SCHEDULED - YOU might want to TAKE THAT UP with ZOCDOC instead of calling me and bitching me out for no apparent need. If there is no PROBLEM, then HAVE A NICE DAY."
